10:00
2026-07-15
wired.com
artificial-intelligence
My Ebike Delivery Went Missing. When I Tried to Recover It, I Ended Up in Chatbot Hell
A man's $2,000 ebike was delivered to the wrong address by FedEx, and his months-long effort to resolve the issue led him through a maze of AI-powered customer service chatbots at FedEx, the bike reta…